Shipping Policy
At BagsVault, we understand the importance of timely and reliable shipping. We want to ensure that your order arrives at your doorstep as quickly as possible, so you can start enjoying your new bag. Here's everything you need to know about our shipping process:
Processing Time
Once you place an order with us, our team works diligently to process and prepare your bag/bags for shipment. Our average processing time is 1-2 business days, but please allow up to 3 business days during peak seasons or promotional periods. Rest assured, we are doing our best to get your bag to you as soon as possible.
Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts. If you have any questions or concerns about your order, our customer support team is here to assist you.
Shipping Costs
Shipping costs vary depending on the shipping method you choose and your location. The exact shipping cost for your order will be calculated at checkout. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your bag/bags.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure that you receive your bag in perfect condition. Please retain all packaging materials and damaged goods for inspection.
Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact us as soon as possible. Once your order has been processed and shipped, we may not be able to accommodate changes or cancellations. Our team will do their best to assist you based on the status of your order.
Shipping Destinations
We ship to a wide range of destinations around the world. Please note that shipping times and costs may vary depending on your location. If your country is not listed at checkout, please contact our customer support team for assistance.
Delivery Timeframes
Delivery times vary based on the shipping method selected and your location. Estimated delivery times will be provided at checkout. Please note that these are estimated times and actual delivery may vary due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.
International Shipping
For our international customers, please be aware that your order may be subject to import duties, taxes, and customs processing fees. These charges are not included in our shipping costs and are the responsibility of the recipient. We recommend checking with your local customs office for more information.
Shipping Restrictions
Certain products may have shipping restrictions due to size, weight, or destination regulations. If your order is affected by any shipping restrictions, our customer support team will contact you to discuss alternative solutions.